Hallo {{first_name}},

Noticed you're a fan of a well researched & customised email, so do give me your thoughts on this...

There once was a {{title}} called {{full_name}},
Who loved {{personalized_hobby}} & {{personalized_skill}}
Inheriting a new {{department}} team and keen to excel,
She was keen to learn the team's weaknesses and what they did well!

She knew there would be key moments in the team's calls each day,
Where they sometimes made mistakes or even blew her away.
The only thing was that would take so long to do,
Listening to hours of sales conversations till her face went blue!

"If only there was a way to understand this all quicker,
There must be a tool out there to make this whole thing slicker?"
Well {{first_name}}, guess what?, I have just that...
A tool which is great for SDR's and simply called Refract!

No big decisions here, but how does 15 minutes tomorrow or Thursday work to share a couple of ideas?

John